Tracking details will be emailed to the email address used at checkout once your order has been dispatched.

Tracking can sometimes take a little while to update after the parcel has been collected or scanned by the courier.

Bulky, heavy or freight items may use a different delivery process and tracking may not display in the same way as standard courier parcels.

We aim to dispatch paid orders placed before 2:30pm on business days the same day.

Orders placed after 2:30pm, on weekends, or on public holidays will usually be processed the next business day.

Dispatch may take longer if your order contains an item that is on pre-order, special order, bulky/heavy, or requires additional freight confirmation.

Delivery within New Zealand normally takes approximately 1–4 business days from dispatch for non-rural addresses.

Rural delivery may take a day or 2 longer and may be delivered with your local mail service. Please allow additional time for rural addresses, peak courier periods, and public holidays.

If your parcel has not arrived within 7 business days, please check your tracking first. If you still need help, contact us and we can assist with a courier enquiry.

Click & Collect is available from our Silverdale location.

Please wait until you receive confirmation that your order is ready before coming to collect. This helps us make sure your items are picked, checked and ready for you.

Collection times may vary around public holidays, reduced trading periods, or busy warehouse periods.

If your order includes an item marked as Pre-order, or special order, or is not currently available for immediate dispatch, your order may be held until all items are ready.

In some cases, we may be able to split an order and send available items first. If this is suitable for your order, please contact us and we can advise the best option.

We currently offer free standard shipping on New Zealand orders over $150*.

• Includes standard shipping to addresses within New Zealand's North Island and South Island, including Waiheke Island.
• Clearance products may not be included in the free shipping offer. If shipping costs apply to clearance products, they will be calculated at checkout.
• Free shipping doesn't apply to New Zealand's smaller islands, including areas such as Great Barrier Island, Chatham Islands and Stewart Island.
• Some large, bulky, heavy, trade or wholesale orders may be excluded from free shipping. If this applies, we will contact you directly before dispatch.

*Free shipping applies to eligible standard orders only.

Rural delivery is available for all rural New Zealand addresses and will be calculated at checkout where applicable.

Smaller island destinations, including areas such as Great Barrier Island, Chatham Islands and Stewart Island, may require a separate freight quote or may not be included in standard shipping promotions.

If your address requires a special freight service, we will contact you before dispatch to confirm the available options.

Some bulky, heavy, oversized, furniture, appliance, trade or wholesale orders may require a custom freight quote.

If additional freight costs or delivery options apply, we will contact you as soon as possible after your order is placed to discuss the available options before dispatch.

We currently only offer international shipping to Australia.

Some orders will have shipping calculated at checkout. If shipping is not calculated at checkout then we will need to quote as per the order. Please contact us with your order details and let us know you would like shipping to Australia.

Delivery to Australia is typically approximately 3–10 working days by International Economy Courier via NZ/AUS Post. Any customs or import charges are the receiver's responsibility.

We ship orders throughout New Zealand using tracked courier services. Shipping options and pricing will be shown at checkout before payment.

Orders are dispatched from our Silverdale warehouse once payment has been received and the order is ready to send (normally the same or next business day).

If your order is delayed, please check your tracking details first, as this will usually show the latest courier update.

Important: You must notify us within 14 days if your parcel has not yet been delivered so an investigation can be launched.

If tracking has not updated for an unusual period of time, or if your parcel arrives damaged, please contact us as soon as possible so we can help investigate with the courier.

Please keep the packaging and take photos of any damage, as these may be required for a courier claim.

Please check your delivery details carefully before placing your order.

If you notice an incorrect address or need to request a change, contact us as soon as possible. We will do our best to help, but once an order has been packed, dispatched, or collected by the courier, changes may no longer be possible.