Shipping
*$5.70 Surcharge for Rural Addresses (as defined by NZ Post)
Includes shipping to urban addresses within New Zealand North & South Islands, including Waiheke Island.. Rural addresses will incur a $5.70 surcharge.
* Clearance products are not included in Free Shipping offer.
* Excludes NZ's smaller islands (eg Great Barrier, Chatham & Stuart Island etc),
* Excludes trade & wholesale orders & shipping some bulky or heavy items (eg. Furniture)
TRACKING
Orders are sent by tracked courier within New Zealand & via NZ Post within Australia as soon as possible after receipt of payment, tracking details (if applicable) will be emailed to the email address provided by you. (excludes bulky/heavy item shipping)
DELIVERY TIMES
Delivery normally takes between 1-5 business days from time of dispatch within New Zealand to non rural address, if your order contains dangerous goods this can add an extra 1-2 business days & rural deliveries take up to 2 days longer and most often delivered with your mail. (excludes bulky/heavy item shipping) If you do not receive your parcel within these time frame please track the parcel with the tracking details provided or contact us for assistance.
INTERNATIONAL SHIPPING
We currently only offer international shipping to Australia. Shipping to Australia is priced per order, Please contact us with your order details if you wish to have your order shipped to Australia. Delivery is normally 3-10 working days by International Air or 10-25 days by International Economy
If you are from another country and wish to place an order please contact us using the contact form below.
BULKY / HEAVY ITEMS
The shipping price shown at checkout is in most cases to the carriers nearest depot, where possible we will include door-to-door delivery but in some cases this will incur additional costs. If there are additional costs we will contact you as soon as possible after placing your order to discuss the options.